Legal information
Last updated: 23 October 2026
Terms of Service
1. About these terms
These Terms govern your use of the website 1winquest.com (the “Website”) operated by Winquest (“Winquest”, “we”, “us”). By using the Website you agree to these Terms. If you do not agree, please do not use the Website.
2. Our services
Winquest provides outsourced customer support services — including live chat, email, messenger and related support — to businesses. The Website provides general information about these services. Any engagement is governed by a separate written agreement between Winquest and the client, which takes precedence over these Terms.
3. Use of the Website
You agree to use the Website lawfully and not to disrupt it, attempt to gain unauthorised access to it, or misuse its content or forms.
4. Intellectual property
All content on the Website, including text, graphics and the Winquest logo, is owned by or licensed to Winquest. Third-party trademarks, including platform logos, belong to their respective owners and are shown for informational purposes only.
5. Information on the Website
We aim to keep the information on the Website accurate and up to date. It is provided for general information and does not constitute a binding offer. Service levels, timelines and figures mentioned on the Website are indicative and are confirmed in individual agreements.
6. Liability
To the extent permitted by law, Winquest is not liable for any indirect or consequential loss arising from your use of the Website.
7. Changes
We may update these Terms from time to time. The current version is always available on this page.
8. Contact
Questions about these Terms can be sent to [email protected].
Privacy Policy
1. Who we are
Winquest is responsible for the personal data collected through this Website. You can reach us at [email protected].
2. What we collect
- Information you provide when contacting us: name, work email, company or website, messenger handle and the details of your request.
- Basic technical data required to deliver the Website securely, such as IP address and browser type, processed by our hosting provider.
3. Why we use it
We use personal data to respond to your enquiry and prepare proposals, to provide, secure and improve the Website, and to comply with legal obligations. Our legal bases under the GDPR are your consent, steps taken at your request before entering into a contract, our legitimate interests and compliance with legal obligations.
4. Sharing
We never sell personal information. We share data only with service providers who help us operate — such as hosting and email providers — under confidentiality obligations, or where required by law.
5. Retention
We keep enquiry data only as long as necessary for the purposes above — typically no longer than 24 months after our last contact — unless a longer period is required by law.
6. Security
Website traffic is protected with TLS encryption, and access to personal data is limited to authorised team members bound by confidentiality agreements.
7. Your rights
Subject to applicable law, you can request access to, rectification or erasure of your data, restrict or object to its processing, request data portability and revoke your consent at any time. To exercise these rights, contact [email protected]. You also have the right to lodge a complaint with your local data protection authority.
8. Data we process for clients
When we provide support services to a client, we process the personal data of the client’s customers on the client’s behalf and according to its instructions, under a separate data processing agreement.
Company information
- Brand
- Winquest
- Website
- 1winquest.com
- [email protected]
- Asia market partner
- Feel So Good B.V., Dr. M.J. Hugenholtzweg 25, Willemstad, Curaçao · Registration No. 155643